Look and feel. I hate that term, and unfortunately I get to hear it a lot. As a designer I find it reductionist, condescending, fluffy. I know through various twiter conversations that it isn't a phrase universally hated throughout the design world, but for me … shudder. It irks me in the same way that 'quite literally' or 'in a very real sense' irk me. And I'm not alone. These two chaps are, as you'd expect, rather good at hitting the nail on the head:
"I've always mistrusted ‘look and feel’ as a phrase — apart from sounding vaguely pornographic, I think when you succumb to ‘look and feel’ you’re only a hop and a skip away from mood boards, and that really is the end of design as we know it. It’s the kind of phrase that researchers love to throw around in focus groups, a process almost always destined to remove the last hints of creativity from a project."
— Michael Johnson
"If clients are happy to refer to the output of graphic designers as ‘look and feel’, where’s the harm? Well, the harm is that it’s a euphemistic term that no better describes what good design can do that ‘nip and tuck’ describes the work of a skilled brain surgeon. We encourage its use at our peril. Resist, I say."
— Adrian Shaughnessy
I love that 'nip and tuck' comment. What I want is similar ammunition against 'look and feel' – when it's used by someone, I want to point out that it'd be like referring to their work as … something. Can you think of a similarly reductive term for other professions? Writers, accountants, managers, academics?